Privacy Policy

Welcome to TopGamer.lk. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, www.topgamer.lk.

1. Information We Collect

When you visit TopGamer.lk or make a purchase, we may collect the following information:

• Personal Information: Your name, email address, shipping address, phone number, and payment details.
• Account Information: If you create an account, we store your username and password securely.
• Device Information: IP address, browser type, time zone, and other technical data collected through cookies and analytics tools.
• Order History: Products purchased, transaction details, and support interactions.

2. How We Use Your Information

Your information is used to:

• Process orders and deliver products.
• Communicate order updates, confirmations, and customer service responses.
• Improve our website performance, user experience, and product offerings.
• Detect and prevent fraud and misuse of our services.

We do not sell or rent your personal data to third parties.

3. Cookies and Tracking

TopGamer.lk uses cookies to enhance your browsing experience. These cookies:

• Store session data to keep your shopping cart active.
• Help us analyze website traffic via tools like Google Analytics.
• Personalize your experience based on browsing behavior.

You can choose to disable cookies through your browser settings, though this may affect certain features.

4. Data Security

We implement strict security measures, including SSL encryption, secure servers, and regular system scans to protect your data. While no method of transmission over the internet is 99.9% secure, we are committed to maintaining a high standard of data protection.

5. Third-Party Services

We may use trusted third-party services (e.g., payment gateways and logistics partners) to process transactions and deliveries. These parties are only given the information necessary to perform their services and are bound by confidentiality agreements.

6. Your Rights

You have the right to:

• Access or correct your personal information.
• Request deletion of your account or data.
• Withdraw consent or unsubscribe from promotional emails.

To exercise these rights, email us at info@topgamer.lk.

7. Refund Policy

We want you to be satisfied with your purchase. If for any reason you are not happy with your order, you may request a refund within 7 days of receiving your item.

Refund Terms:

• The item must be in its original condition and packaging.
• Proof of purchase (invoice/order ID) is required.
• Refunds will be processed within 5–10 business days after inspection.
• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

To initiate a return or refund, please contact info@topgamer.lk with your order details.

8. Changes to This Policy

TopGamer.lk reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or wish to contact us for support or refund requests, please email us at: info@topgamer.lk